Best Venue Customer Service


Hillbark Hotel

Set in 250 acres of beautiful parkland and overlooking the scenic Dee estuary across to the hills of North Wales, Hillbark’s character appearance hides a fascinating history.

Hillbark is, without question, the Wirral’s finest wedding venue. Whether you are planning a small intimate wedding or a larger celebration, Hillbark’s unique configuration means that we are able to accomodate weddings of all sizes, whether in The Great Hall, the Dining Room or The Ballroom. We are licenced for civil wedding ceremonies throughout the hall and boast a beautiful outdoor option during those summer months.

The Ballroom is a luxurious marquee structure designed for both your Wedding Breakfast and Evening Reception with beautiful views and direct access to the grounds. An adaptable space which can be suitable for up to 500 guests whilst having the ability to be used for much smaler ceremonies.

We provide our guests with a bespoke wedding service with experienced wedding planners as aposed to venue coordination. The support that the Brides receive is second to none.


Kempton Park Racecourse, The Jockey Club

Kempton Park is a unique and versatile venue, which requires staff to be able to adapt to individual requirements and maintain excellence in any situation. From security to marketing to sales to ground staff, Kempton Park is proud of its hard-working staff and continues to support their progression in every way.

Award recognition, client and staff testimonials all provide strong proof points of the outstanding customer service levels delivered by Kempton Park. This year, the venue is on track to hit all financial targets, demonstrating that good work pays – and we look forward to taking our service to new heights in 2018 as brand new clients walk through our doors.


The International Centre, Telford

As you would expect from one of the UK’s largest event centres, the International Centre, Telford is a natural, central choice for corporate and consumer events of all types. The venue has every event practicality well and truly ticked, however, the Centre really shines in the way it places customer service first and foremost. From the Board to the ‘venue-floor’ everyone who works at the Centre and its hotels is employed not only on their ability and skill to do an amazing job, but also on the way they put customer needs first.   With huge amounts of passion, energy and experience all of the teams at the International Centre, Telford are committed to not only providing an amazing space for all of their clients, but also providing first-rate customer service that helps anyone holding an event there to achieve their business objectives.


The Park Royal Hotel

Our guests are at the forefront of all we do at The Park Royal. We believe we have a unique outlook on customer service by simply putting it at the core; we have built a culture in the hotel where exceptional service and the mentality to deliver it has become the norm. This in itself we believe is unique. We have achieved this through a strong recruitment process, belief in our team, demonstrated through our training and development programs, and recognition for making a difference and going the extra mile.

Through innovation and creativity we deliver exceptional experiences that ensure our guests can relax and enjoy their time with us whether for leisure, business or an event.

We hold a Trip Advisor Certificate of Excellence, a Venue Verdict Gold Standard Award and 7 Centres of Excellence which we are a testament to our service excellence.

Don’t take our word for it, if you haven’t visited please come and see us we would be delighted to have the opportunity to meet you.


The Zetter Townhouse Clerkenwell

The Zetter Townhouse Clerkenwell is a 13-bedroom Georgian townhouse hotel and award-winning cocktail lounge located just across the cobbles of St John’s Square from the original Zetter Hotel in the heart of East London. There are 2 spectacular suites, 11 bedrooms plus a Games Room and a Dining Room for private parties.

Stepping inside The Townhouse feels more like entering the home of an eccentric ancestor than a traditional hotel lobby. From top to bottom the house is crammed full of collectibles, taxidermy and ‘Victoriana’ from our fictional Aunt Wilhelmina’s world travels.

For everyone at The Zetter Townhouse, the guests’ experience is paramount. Whether it is the award winning interior design of the bedrooms, or the buzzy atmosphere of the cocktail lounge that the guests first notice on arrival, it is the helpful, charming, smiling and knowledgeable team that they remember long after they leave.

Upon entering The Townhouse, each guest is greeted personally at the door, where they are either guided through the check in process, welcomed into the Cocktail Lounge, or escorted to our Private Dining Rooms. Our Staff really are the secret weapon of The Zetter Townhouse Clerkenwell.

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